Zoom Video Communications, Inc. has announced the launch of Zoom Hardware as a Service. The new Hardware as a Service offering allows those who use the Zoom Phone and Zoom Rooms software to procure related hardware from the company for a fixed monthly cost. Users may choose from a variety of solutions from leading hardware manufacturers such as DTEN, Neat, Poly, and Yealink.

Word-Class Communications

Zoom Hardware as a Service allows users to enjoy a world-class communications experience. This is through a variety of subscription options for phone and meeting room hardware. In addition, Zoom users can scale video conference rooms and phones with budget-friendly hardware options. As well as simple technology upgrades at an affordable, fixed monthly price.

Accordingly, the new service also gives businesses the same flexibility in their hardware as they have in their Zoom software.

“Amazing hardware partnerships are a key part of Zoom’s ecosystem,” said Velchamy Sankarlingam, President of Product and Engineering at Zoom.

“With many people globally coping with today’s unique challenges, easy access to the hardware is critical for offices, distance learning, telehealth, and more. Zoom Hardware as a Service will help users adapt to new work-from-anywhere environments by making it easier than ever before to get access to the latest and greatest hardware for Zoom Rooms and Zoom Phone.”

“Zoom Hardware as a Service is a game-changer that addresses key IT challenges of heavy upfront hardware costs, complex deployments, high-touch support, and cumbersome device lifecycle management,” said Roopam Jain, Industry Director, Unified Communications and Collaboration at Frost and Sullivan. “It enables flexible and cost-effective OPEX-based end-to-end deployments that future proof technology investments, allowing business users to leverage cutting-edge communications.”

A One-Stop for All Your Communication Needs

zoom hardware as a service
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As a one-stop for all your communication needs, Zoom Hardware as a Service has:

Low upfront costs and predictable budgets. Deploy your Zoom Solution with the hardware you need without the large initial investment, saving budget for other IT projects.

Streamlined purchasing. Include your Zoom software and Zoom hardware devices on a single invoice for simple end-to-end procurement.

Scalability. Add hardware as your business evolves with high-quality devices that provide a turnkey experience for Zoom Phone and Zoom Rooms.

Managed support options. Zoom supports all Zoom Hardware as a Service solution. IT teams will also have the option to be able to add professional and managed services for installation and enhanced end-to-end management. Zoom will expand its implementation of ServiceNow’s Customer Service Management to provide Hardware as a Service customer support.

Zoom Deals With ServiceNow

The company also announced a deal with ServiceNow to standardize on Zoom and Zoom Phone for its 11,000 employees.

Meanwhile, Zoom is slated to run the new service on ServiceNow’s Now platform. which offers a means to manage the service requests as they come in.

As a result, the ServiceNow has switched to the Zoom platform as its internal communications tool. It has found increased use now that the pandemic has caused employees to work from home. The company also expressed its intention to replace its current phone system with Zoom Phones.

Zoom is a cloud-based video communications application. It allows its users to set up virtual video and audio conferences. As well as webinars, live chats, screen-sharing, and other collaborative capabilities.


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